Privacy Policy for www.monitorgear.me
Effective Date: July 9, 2020
1. Introduction
Welcome to MG Adventure Center! At www.monitorgear.me, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make inquiries, book services, or interact with us.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Who We Are
MG Adventure Center (operating under www.monitorgear.me) is a unique adventure tourism company based in Pilar, Sorsogon, Philippines. We provide a range of adventure experiences, including Paragliding, Kayaking, Kite Surfing, Suba Diving, and more, along with certified training programs. Our resort offers accommodation, food, and adventure activities conveniently located in San Antonio SAPA.
3. Information We Collect
We may collect various types of information from and about users of our website and services, including:
Personal Identification Information:
Name (first and last)
Contact information (email address, phone number, physical address)
Date of birth
Nationality
Passport details (for certain bookings, e.g., international guests or activities requiring identification)
Payment information (credit/debit card details processed securely through third-party payment gateways – we do not store full payment card details on our servers)
Next of kin information (for emergency contacts during adventure activities)
Dietary requirements or health conditions relevant to your participation in activities or accommodation (provided voluntarily)
Booking and Activity Information:
Check-in and check-out dates
Type of room or accommodation booked
Adventure activities chosen (e.g., Paragliding, Kayaking)
Training programs enrolled in
Number of guests/participants
Usage Data:
IP address
Browser type and version
Pages you visit on our website
Time and date of your visit
Time spent on those pages
Referring website
Device type
Unique device identifiers
Other diagnostic data
Communication Data:
Information you provide when contacting us via email, phone, chatbot, or inquiry forms.
Feedback and survey responses.
4. How We Collect Your Information
We collect information directly from you when you:
Make a booking or reservation through our website or directly with us.
Inquire about our rates, services, or packages.
Register for training programs or adventure activities.
Subscribe to our newsletter or promotional communications.
Fill out forms on our website.
Communicate with us via phone, email, or our online chatbot.
We also collect certain information automatically as you navigate through our website, using technologies like:
Cookies: Small data files stored on your device that help us improve your Browse experience, remember your preferences, and track website usage.
Web Beacons/Pixels: Electronic files used to record information about how you browse the website or open our emails, allowing us to monitor user activity and campaign effectiveness.
Log Files: Our servers automatically record information that your browser sends whenever you visit our website.
5. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services:
Process your bookings and reservations for accommodations and adventure activities.
Confirm your identity and verify eligibility for certain activities (e.g., age requirements for paragliding).
Manage your participation in training programs.
Process payments and issue invoices.
Provide customer support and respond to your inquiries.
Communicate updates and important information regarding your bookings or activities.
To Improve Our Website and Services:
Analyze website usage trends and improve website functionality and user experience.
Develop new services, features, and offerings.
Personalize your experience on our website.
For Marketing and Promotions:
Send you news, special offers, and information about our products, services, and events that may be of interest to you (only with your consent, where required).
Administer promotions, contests, and surveys.
Inform you about promotions available on our partner platforms (Airbnb, Trip.com, Booking.com, Agoda, Vrbo, etc.).
For Safety and Security:
Ensure the safety and well-being of our guests during adventure activities.
Prevent fraud and protect against unauthorized access to our systems.
Comply with legal obligations and enforce our terms and conditions.
Legal Compliance:
To comply with applicable laws, regulations, legal processes, or governmental requests.
6. Sharing Your Information
We may share your personal information with third parties in the following situations:
Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as:
Payment processing (e.g., banks, payment gateways).
IT and website hosting services.
Marketing and analytics services.
Emergency services (in case of an incident during an activity, with your implied consent or if legally required).
Booking platforms (e.g., Airbnb, Booking.com) when you book through them.
These service providers are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
We do not sell or rent your personal information to third parties for their marketing purposes.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and store certain information. You have the option to accept or refuse cookies. If you choose to refuse all cookies, some parts of our website may not function properly.
Essential Cookies: Necessary for the operation of our website (e.g., session management).
Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: Used to remember your preferences and choices (e.g., language, region) to provide a more personalized experience.
Marketing/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Using secure servers and encryption (SSL/TLS) for data transmission.
Regular security audits and updates.
Restricting access to your personal information to authorized personnel only.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (e.g., retaining booking records for tax or auditing purposes), resolve disputes, and enforce our legal agreements and policies.
10. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure ( "Right to be Forgotten"): Request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: Request that we limit the way we use your personal information.
Right to Data Portability: Request that we transfer your personal information to you or another organization in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of your personal information, particularly for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may ask for identification to verify your request.
11. Third-Party Websites
Our website may contain links to other websites that are not operated by us (e.g., our partner booking platforms, social media links). This Privacy Policy applies only to our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental consent for certain activities. We do not knowingly collect personally identifiable information from anyone under the age of 18 without verified parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
MG Adventure Center
Website: www.monitorgear.me
Email: [Insert your official email address here]
Phone: 09162885355
Address: San Antonio SAPA, Pilar, Sorsogon, Philippines
Important Considerations for Customization:
Legal Counsel: Seriously consider consulting with a lawyer specializing in data privacy to ensure this policy fully complies with all relevant laws, especially if you have international clients or handle sensitive personal data.
Specific Data: Be very precise about the exact types of personal data you collect and why you collect it.
Third-Party Services: List any specific third-party services you use that handle personal data (e.g., Google Analytics, specific payment processors, email marketing platforms) and link to their privacy policies where applicable.
Data Transfer: If you transfer data internationally, you might need a specific clause about that and the safeguards in place.
Opt-Out Mechanisms: Clearly explain how users can opt-out of marketing communications (e.g., an unsubscribe link in emails).
Cookie Policy: While this policy mentions cookies, for more complex websites, a separate, more detailed "Cookie Policy" might be advisable.